Shipping and Handling

New Shipping Process & Tracking Notifications

We pride ourselves on processing your order swiftly, with most orders leaving our facility in less than 24 hours. During periods of high demand, processing may take up to 72 hours. We use a reliable shipping network for vape mails to ensure prompt delivery of your packages.

At checkout, you will be provided with the Shipping Method and Estimated Delivery Times, which may vary based on your location and local service provider. A tracking email will automatically be sent out to you once the order finishes processing at our facility.

*Please note all transit times are estimates and do not include weekends or holidays.

If you are located in the Midwest or Eastern half of the U.S., your order may undergo a 2-Step Shipping Process.

To optimize savings and save on shipping costs, consider purchasing your order in bulk.

PUDOpoint - Pick-Up Option at a Local Business

We're proud to work with PUDOpoint to offer a convenient and secure Pick-Up counter at a local business near you!

Our team will ship your package to the PUDO location you have selected at checkout based on Zip Code search. Once the order is delivered to the business location, you'll receive an email notification that it is ready for pick-up with the address location, Order Number, and business operation hours.

You can pick up packages at a time and place that's convenient for you without worrying about packages left at your door while you're out!

New Service Coverage

You may see that we are unable to ship to some of our customers, mainly due to logistical constraint or lack of regional carrier service in certain areas in continental U.S.. However, our shipping network of 20+ local regional carriers is expanding weekly so sign up to be notified when we are able to ship to you again!

If we are unable to ship to your destination, a notification will be indicated at checkout. Be sure to check our Zip Code Checker and sign up for notifications. Furthermore, check in with us at a later time as we are adding service coverage every week.

Required Adult Signature Service

In accordance with Federal jurisdiction and laws, all vape mail orders will require the use of Adult Signature Confirmation (21+) upon delivery for packages containing e-cigarette related products. To receive this package, the recipient is required to show a proper form of government photo identification to the delivery employee for age confirmation.

The Adult Signature service requires an additional charge of $7 and the rates will be reflected during the checkout process. If it's more convenient for you, we're able to ship your vape gears to a business address. We are unable to ship to PO Boxes.

Shipping and Handling Timelines

It can take 24 to 72 business hours to process before it is shipped out for all orders. After the processing period, a tracking email will be automatically sent to the customer to confirm the package is in the final stages of fulfillment. Shipping Method and Estimated Delivery Times will be provided at checkout, depending on your location.

International Packages - No estimate available, tracking will show movement from our facility and then once it arrives in your country (If you have not received any updates, please contact your local customs agency).

Note: During the busy holiday season or surge of sales, processing can take up to 5 business days. Our team works hard everyday to ensure customers receive packages as soon as possible so we greatly appreciate your patience.

We process orders from 8:00AM PST - 4PM PST on Monday to Friday. Shipping carriers do not process orders on weekends and Holidays.

Return to Sender

Any reshipping services are at grossiste-puff's sole discretion.

If a package is returned to us because of undeliverable address such as incorrect or incomplete address, we are not obligated to issue a refund or send replacement goods at our expense. If goods are returned to us back at our facility, a refund will be offered less the postal expense.

If a package is returned to sender because the carrier could not collect an adult signature and proof of ID, grossiste-puff reserves the right to deduct a $15 restocking fee from the refund of the order. Furthermore, grossiste-puff reserves the right to re-ship a replacement order only after the original package has been returned to us and processed and we are not obligated to re-send them at our expense.

State Regulations

Orders with prohibited items will be removed and canceled from the order, subject to the entire order being canceled and refunded while the rest of the package will be processed normally.

All Vape sales have been restricted to the following locations and may extend to other areas not listed here:

States - Arkansas, Maine, Oregon, Utah, and Vermont

Cities - San Francisco, Anchorage

Flavored E-Liquid sales are restricted to the following locations and may extend to other areas not listed here:

States - New York, New Jersey, Massachusetts, Rhode island

Cities - Chicago, Washington D.C.

Please note that the provided list of restrictions is not exhaustive. Restrictions may vary by state and could extend to various product categories within each jurisdiction across the country. Additionally, the use of coupons may be limited due to jurisdiction-specific restrictions.

International Orders

If your country / state is not listed during the checkout process, we are unable to accept payment from or ship to your country at this time.

1. All products sold are listed will not be automatically converted into your local currency. grossiste-puff is not responsible for any conversion fees associated with international orders.
2. All duties, taxes, VAT, and any shipping service related fees are not covered and customers are responsible for these payments. Additionally, grossiste-puff is not responsible for any packages that are seized or stopped by the authorities, or any fees that are required for international duties.

For any reasons that the package incurred any additional shipping costs, such as being rejected by customs, wrong address delivery, or sent back to sender from the customer, the additional cost is subject to deduction from the original payment.

We highly recommend contacting your local authorities for more rules and regulations in regards to electronic cigarettes and vaping products.

Lost & Undelivered Packages

Lost or undelivered packages are not the responsibility of grossiste-puff, and any issues arising from packages not received must be resolved by the customer, with the third-party carrier in use. grossiste-puff strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 48 hours of the last tracking update.

grossiste-puff will not be responsible for packages shown as Delivered when it is shipped to third-party shipping carriers. Any issues that arise with such shipments that are marked delivered  must be resolved by the customer with the third-party shipping company.

Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. grossiste-puff is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.

How are replacement parts shipped?

All replacement shipments and warranty shipments are shipped using Standard Shipping.